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Order

How do I place an order?
First, you have to sign up at our store and an account will be created in our database, where we will always be able to check your order status.

After the account is created, you will be able to explore the gear and when you see the needed product, simply add the item to your shopping cart...it's that simple.
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Payment

What methods of payment do your accept?
We currently accept payments thru Moneygram and Western Union. Simply select the method of payment you plan to use and the date in which funds will be sent upon checkout and special instructions will be sent to you along with your Order Confirmation.
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Do you accept credit card or personal check for payment?
No, we only accept Western Union or Moneygram.
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Why does payment have to be made in 48 hours?
When you place an order, we trust that you are going to send the money to complete the transaction. The products ordered are immediately removed from the quantity available on our site and unavailable to customers who do have the funds available to order. We cannot hold product for people who have no intentions on sending money (which happens almost daily). Orders are processed on a first-come, first-serve basis based on payment.
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My order was cancelled for failure to pay and my account has been put on a 30-day hold, what can I do?
We take order cancellations seriously and ask that if you don't intend to send money within 48 hours, you do not place an order until funds are ready. In the past, we have had clients place an order and not send money for 7-10 business days...this isn't Walmart lawaway!

If your account is on hold, you will need to pay a $25 reinstatement fee to remove the hold. Customers who continue to abuse the payment terms will be banned from the site.
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Why do you charge a $25 processing fee for not following order instructions?
We cannot stress this enough. Due to the sensitivity of the transaction, you must follow each step of the payment instructions to guarantee that our couriers are able to retrieve funds sent. When they show up to obtain payment and something is incorrect, this puts our business at risk, plus we are out the cost of sending a courier to pickup money they couldn't obtain because of a mispelling or incomplete information. Follow the instructions and there are no issues.
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Why is a test question and test answer needed for Moneygram transactions?
By adding a test question and test answer, our couriers are able to retrieve funds without having to show proof of identification.
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Do I have to use my real name, city/state?
No, the name used can be fictious, just make sure that you provide us with the exact same information when you email your transfer number.
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Scammers

How do I know you are not scammers?
We are an official supplier of the products you see on our site and we've been in business for several years...our reputation in the field is outstanding...ask around. We understand your uneasiness...check the forums, we have hundreds of customers across the United States...that doesn't happen unless we deliver what we promise.
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Shipping

How long will it take to receive my order?
Orders are processed 1-2 business days after we receive your payment, with shipments received in 3-5 business days.
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How much does it cost for shipping?
Ground shipping is FREE with your order and is received in 3-5 business days. Priority shipping is available at an additional cost of $30 and is received in 1-2 business days.
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Do you provide a tracking number?
Yes, once your order is shipped, you will received shipping confirmation along with tracking number so that you can track the status of your package and guarantee its arrival.
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Special Discounts

Do you offer discounts on your prices?
On occasion, we will send our customers a special promotion code, redeemable on their next order. Make sure you add your email to our mass mailing so that you don't miss out on these great offers.
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I'm interested in purchasing items in bulk, will you work out a deal for me?
Special discounts are available for bulk purchases of the same product. Simply send us an email at shopelitelab@yahoo.com and let us know what you are interested in and we will calculate a new price per item based on the volume purchased.
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